Do you know about - community Spirit - construction a Community: A Case Study
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The Young at Heart Homeowners connection (name changed for privacy) has long been an active society of young seniors. Built during the mid-eighties, this society has an established Board of Directors, Committees and public infrastructure and expert administration which made it one of the most desirable Adult Communities in its county.
Young at Heart Hoa has a public Activities Committee which is guided by and proudly implements its Mission Statement:
"To provide diverse performance and bring up society spirit and assistance to members of the connection and to serve the needs of our greater surrounding community."
The public Activities Committee has four sub-committees: (a) the Functions Committee which is responsible to plan and originate parties, picnics, and public gatherings; (b) the Game Committee, which organizes indoor and exterior sporting events and card games; (c) the Sunshine Committee which runs fund drives and donation campaigns to donate to the local charities; (d) the Operations Committee, which monitors and implements maintenance requirements for the public activities infrastructure and buildings.
Recognizing the problem
Sometimes a challenge like aging and apathy escapes attention when the day-to-day appear to be working fine. Very often, Managers identify "results," and tailor their actions to adapt the unavoidable "results" without focusing on underlying root causes which often tend to be subtle and improve slowly over time.
The key is to identify the community's challenge. In Young at Heart's case it was society apathy and low participation in public functions that were geared to promote society spirit and a sense of neighborhood. This occurred due to a failure to timely revisit the Associations Strategic Plan.
The existing Strategic Plan, to originate a financially derive society connection which services the needs of its members operationally and socially, coupled with the Mission Statement of the public Activities Committee were in need of a tweak. Both goals were still applicable, yet both plan's direction needed to shift to keep on target with the evolving needs of the community. The epiphany was the realization that not only was the bricks and mortar of the connection aging, so too were its residents!
The Test
As with any idea, unavoidable experiments need to be conducted and data gathered to lend preserve to the theory, prior to recommending that changes are in order. This is true, especially in light of a people which commonly tends to be conservative and has a reluctance to indubitably accept change in its pattern of living. In this case, the contemplated changes would also bring transmit the somewhat uncomfortable recognition that the median resident age in the society was increasing; turnover was not impacting the age demographics, and the types of activities which were once favorite were being replaced by more sedate activities. Their idea of a good time had changed, as well as the emerging need for assistance valuable to utter the status quo or preserve those who needed exterior potential life assistance to remain comfortable.
The test came to our attention without much ado when the Township sponsored a Senior Outreach Program. The Outreach agenda focused on presenting a variety of health-enhancement and assistance programs available to our society as free services from the Township. The Outreach agenda was promoted by the public Activities Committee consistent with historic methods. As opposed to declining attendance at old programs, which emphasized corporeal activity, this agenda was met with a standing-room only attendance. The membership requested more daytime programs of this nature be provided.
The corollary up program, one presented by a local bank addressing savings, lending, refinancing and a hands on demonstration of state of the art banking (i.e. Debit cards, Atm cards, and on-line banking) was also a perfect success.
It was clear that the public Activities Committee recognized the Mission Statement could be successfully interpreted by along with new types of programs that addressed needs that were more educational and less corporeal - and still perform its objectives.
Shaking out our Party Clothes...or Adjust and Adapt the Plan
A strategy meeting of the Board of Directors and administration was called to set forth a "New Direction for the New Millennium." It was decided the Board would roll out a agenda to the Committees asking their assistance to help revamp the society programs and agendas. The Operations Sub-Committee was directed to make an inspection and recommendations for the transfer of old and outdated furniture, to take advantage of lightweight plastics for tables and chairs, mental in terms of portability and mobility. Secondly, to evaluate the pool and replace old railings with new assisted lifts, and to contemplate the rehearsal equipment and replace it with cardiovascular and low impact aerobic devices.
The Functions Sub-Committee was given the task of working with the Township's Senior Outreach center to bring in additional speakers and programs oriented towards introducing their services to the membership. While persisting their task of providing "fun" evenings to the community, dinner/dance programs and functions mindful of along with our increasing group of members who had become widows and widowers and who were not participating due to cost or concern/perception that the functions catered more towards couples.
The Sunshine Sub-Committee took on the task of doing for ourselves as well as others exterior our immediate Hoa community. A telephone chain named "Making New Friends" was established to experience new homeowners as well as people living alone, crisis experience lists were updated; and medication and health facts was gathered and located in the same location in each home to enable Emergency/Ambulance workers immediate availability.
The Games Sub-Committee blended men's and women's events where participation was low, added a computer-learning center by recruiting grandchildren (now in their late teens and twenties) to teach members use of e-mail and the Internet. Grandchildren were paid volunteers - which translates into those who work when they can for .00 per day.
The Pay Off - A Happy Ending
Residents were interacting, learning and sharing with each other. The society had moved into a new phase of its evolution. They were once again socializing with each other, providing a network and preserve principles for their residents, taking care of each other. They had redefined socialization and the types of programs which promoted it, they had re-organized the public Committee with an wide purpose, and they had created a new sense of pride and purpose in the Community.
As administration Professionals, we stopped to re-examine actions and activities we often took at face value, and, in the act of thoughprovoking ourselves, had challenged our Community, together administration and the Board had tweaked our focus, and improved the potential of life.
Once again, we are a Community.
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